Reference

Our Terms and Conditions, Straight Up

These terms govern every account, every deposit via PayPal, Venmo, or Play+, and every wager placed on arlotto where state law permits access. Opening an account means you accept them, so take a few minutes to read through what applies to you.

Account eligibility rulesPayPal, Venmo & Play+ payment termsState-by-state access conditionsDispute and closure processAccount security obligations
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arlotto Our Terms and Conditions, Straight Up
CONTACT OUR TEAM

Reach Us About Any Terms Question

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our team can clarify any clause in these terms or walk you through the withdrawal verification steps.

Email Support

Send a detailed message to our support address found in your account settings. Expect a response that references the specific section of these terms relevant to your question.

Account Help Center

Our Help Center indexes every section of these terms by topic — payment rules, account closure, state eligibility — so you can find answers without waiting in a queue.

HOW WE OPERATE

Account Security and How We Handle Your Data

We handle your account data according to our Privacy Policy, which sits alongside these terms as a governing document. Your payment details for PayPal, Venmo, and Play+ are never stored on our servers in full — tokenized references only. Your session is secured with SSL encryption whether you are on mobile or desktop.

Data Retention

We retain account records as long as required by applicable state law and our internal compliance obligations. You may request a summary of your stored data by contacting support.

Cookie Use

We use session and preference cookies to keep your mobile login active across devices. You can manage cookie settings from your browser without losing account access.

Account Security

Two-step verification is available for all accounts. If we detect unusual login activity, your account is flagged and you will be prompted to re-verify via your registered email or phone.

Requesting Changes

To update your personal details or request account closure, go to Account Settings or contact support directly. Closure requests are processed after any pending withdrawal is cleared.

Questions We Hear Most About These Terms

If something in these terms is unclear, the answers below cover the situations we hear about most. For anything not listed, live chat is the fastest path to a straight answer.

These terms apply to every person who creates an account on arlotto and is located in an eligible US state where online gaming or sports betting is permitted under state law.

Yes. We can update these terms and will notify you by email before material changes take effect. Continued use of your account after that date confirms your acceptance of the updated version.

Any cleared balance in your account wallet is returned to your original payment method — PayPal, Venmo, or Play+ — after identity verification is completed. Pending bets are settled first.

Open a dispute through live chat or email within 30 days of the transaction date. Include the transaction ID shown in your account history. We review and respond to every dispute in writing.

The core account and payment terms apply to all wager types. NFL same-game parlays and player props also carry specific market rules shown before you place the bet — those rules form part of the full agreement.

Contact our support team by email with your account ID and the specific request. We process data access and deletion requests in line with applicable state privacy law and will confirm in writing.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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