Verifying Your arlotto Account Identity
Account verification is how we protect your balance — not a hurdle, just a security step we take seriously. When your account reaches a withdrawal threshold or flags for a routine check, we will ask you to confirm your identity. A government-issued ID like a driver's license or passport covers the core requirement. We may also ask for a document that confirms
your address, such as a recent utility bill or bank statement. Upload both through the verification section of your account settings on mobile or desktop. Once our team reviews your documents, your withdrawal path opens fully and your account status updates in the app.
- Receive the verification request — We send a notification to your account when identity verification is required — usually before a first significant withdrawal.
- Upload a government-issued ID — A driver's license or passport works. Upload a clear photo or scan through the verification section inside account settings.
- Confirm your address if requested — A recent bank statement or utility bill showing your name and address satisfies the address check most of the time.
- Wait for review confirmation — Our team reviews submitted documents and updates your account status. You will see the result reflected in your account before your next withdrawal.