Reference

Your Rights and Our Rules, Straight Up

Everything that governs your arlotto account — how we handle your data, what state-level access means for you, and where to reach us when something needs resolving — is laid out here.

State-dependent accessUS privacy rightsPayPal & Venmo account rulesData retention policyContact paths included
arlotto Your Rights and Our Rules, Straight Up
REACH OUR TEAM

Contact Us About Any Legal or Policy Question

If you have a question about your rights under our terms, a data request, or a policy dispute tied to your account, these are the direct paths to the right team. Responses for legal and data-related inquiries may take longer than general account support — we'll confirm receipt and give you a timeline.

Live Chat Start a chat from your account dashboard for policy questions. This channel routes to our compliance-aware support staff, not a general queue.
Email Support Send detailed legal or data inquiries to our support email, found in your account settings under Help. Include your account ID to speed up verification.
In-App Help Center The Help section inside the app lists policy documents, update history, and a direct form for data-access or deletion requests under applicable state law.
DATA & ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Safe

We collect only what we need to operate a licensed-state account: identity verification details, payment method records for PayPal, Venmo, and Play+, and session data used to keep your account secure across devices. We do not sell your personal data to third parties for marketing. Cookies on arlotto are used for session continuity — so your mobile session carries over to desktop without forcing a re-login — and for basic analytics. You can manage non-essential cookies through your browser settings at any time.

Data Retention

We keep account records for as long as required by state gaming regulations. Once that period ends and your account is closed, we delete identifying data in line with our retention schedule.

Cookie Policy

Session cookies keep your logged-in state consistent whether you are on the arlotto app or browser. Analytics cookies are non-essential and can be declined without affecting your account.

Account Security

Every login goes through an OTP verification step when we detect a new device or location. You can review active sessions and revoke access from the Security tab in your account settings.

Request Your Data

You can request a copy of your account data or ask us to delete it by submitting a form inside the Help Center. We confirm receipt within two business days.

Common Legal and Privacy Questions

These are the questions we hear most often about how our terms apply, what your data rights are, and what happens to your account if your state's rules change. If you do not see your question here, the in-app Help Center is the fastest path to a direct answer.

Access depends entirely on state law. When you open the app, we check your location against eligible states. If yours is not currently permitted, certain features are restricted automatically until regulations change.

We collect your legal name, date of birth, address, and a government-issued ID image. This is required by state gaming regulations for identity verification and is stored with encryption on our servers.

Yes. Submit a deletion request through the Help Center form inside your account. We process it within the timeframe required by applicable state law and confirm completion by email.

If a PayPal or Venmo transfer reaches our system but does not post to your wallet, contact support with the transaction reference number. We trace it against our payment processor records and resolve it directly.

Your account is suspended for betting activity in non-eligible states. Your wallet balance stays intact. When you return to an eligible state and log in, access is restored without needing to reopen the account.

We email a notice to your registered address before any material change takes effect. The updated document is also posted in the Help Center with a change date so you can review exactly what was revised.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.