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How arlotto Handles Your Personal Information

This privacy policy explains exactly what data arlotto collects when you open an account, make a deposit via PayPal, Venmo, or Play+, and use our mobile platform.

PayPal & Venmo data handled securelyNo data sold to third partiesAccount access via mobile or browserState-law compliant where applicable
arlotto How arlotto Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct inaccuracies, or raise a concern about how we've handled your information, our support team is the right starting point. You can reach us through live chat inside your account, by email at our privacy address, or through the in-app help panel on mobile. We aim to respond to data-related requests within the timeframe required by the laws of your state.

Team online

Live Chat

Open the chat icon inside your arlotto account on mobile or browser. Agents handle data requests and can log a formal privacy inquiry on your behalf.

Email Support

Send privacy-specific questions to our support email address listed in the account Help section. Include your registered email so we can verify your identity quickly.

In-App Help Panel

Tap Help in the mobile app menu to access the privacy request form directly. It routes straight to our data team without going through general customer support queues.

HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We use industry-standard encryption on all data in transit and at rest, including payment details tied to PayPal, Venmo, and Play+ transactions. Your account password is stored as a hashed value — we cannot read it, only reset it. Session tokens expire automatically after a period of inactivity so that if you step away from your phone, an idle session does not stay open. We retain your account data for as long as your account is active and for any additional period required by state law after closure.

Cookies and Tracking

We use session cookies to keep you logged in across mobile and browser. Analytics cookies help us see which parts of the platform load slowly on phone. You can manage cookie preferences in your account settings.

Payment Data Security

PayPal and Venmo transactions are processed by those platforms directly. We store only the reference identifiers they return — never your full payment credentials or card numbers.

Data Retention

Active account data is kept while your account remains open. After closure, we hold transaction and identity records only as long as state regulations in your eligible state require.

Your Right to Request Changes

You can ask us to correct, export, or delete your personal data. Submit the request through live chat or the in-app help panel and our team will respond within the applicable state deadline.

Privacy Policy Questions We Hear Most

These are the questions we get most often about how arlotto handles personal data, what rights you have, and how to act on them. If your question is not here, live chat inside your account is the fastest way to get a direct answer from our team.

We share only transaction reference IDs with payment processors to confirm deposits and withdrawals. Your full PayPal email or Venmo handle is never passed to third-party advertisers or unrelated services.

Yes. Submit a data-access request through live chat or the in-app help panel. Include your registered email so we can verify your identity, then we compile and send your data within the timeframe your state's law requires.

Contact us via live chat or email through the Help section of your account. We will process deletion requests where no legal retention obligation applies, such as state-mandated transaction records.

After closure, we retain identity and transaction records only as long as required by applicable state law in eligible states. Once that period ends, your personal data is deleted from active systems.

We use session cookies for login continuity and analytics cookies to monitor mobile performance. You can review and adjust cookie preferences inside your account settings at any time.

We check your location at the state level to confirm eligibility under local law where access depends on state regulations. We do not store precise GPS coordinates or share location data with advertisers.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.